Connected ships via USPS. Please use your PO Box address if you do not receive mail service at your street.
Orders ship same day if we receive early enough to process, otherwise they ship within 24 hours excluding weekends and holidays. If an item is out of stock, we will inform you via email of the expected delay or provide you with other options.
At this time, Connected does not ship to military APO/FPO addresses.
Our expedited shipping option is priority mail and usually takes 2-3 days. Please call for priority mail.
Standard Shipping Table
Total Order Value
Shipment Rate
$0.00 - $4.99
$3.50
$5.00 - $10.00
$3.65
$10.01 - $19.99
$6.45
$20.00 - $29.99
$8.45
$30.00 - $39.99
$8.95
$40.00 - $49.99
$9.45
$50.00 - $59.99
$9.95
$60.00 - $69.99
$10.45
$70.00 - $79.99
$10.95
$80.00 - $89.99
$11.45
$90.00 - Up
$11.95
*Oversized items will incur additional shipping charges
Returns & Refunds
We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.
All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed or damaged may not be returned.
Your form of payment will be credited for the price of item less the shipping unless the product is determined defective. Your credit will appear after we have received and processed your returned item through our return procedure.
How to return an item:
Please send returns to:
Connected
PO BOX 422072
San Francisco CA 94142
*include your name, order number and reason for return
If you have further questions you may contact us at customerservice(at)connectedgoods(dot)com or 415-525-3521
